Privacy Policy

Protecting your privacy and data is our top priority. Please read this Privacy Policy carefully to understand how Agentware AI Technologies Private Limited and its subsidiaries and affiliates (collectively referred to as "SkillBoard", "we", "us" or "our") use and protect the information you provide. This Privacy Policy applies to the SkillBoard platform and all associated services, software, and properties.

A. Information We Collect

Information You Provide Directly

You may browse certain areas of the SkillBoard site without registering. Prior to using one or more SkillBoard features, we may require certain personal information including:

• Email addresses of primary contact, billing contact, and users with access
• Name and address of billing contact and users with access
• Phone number and company name for users with access
• Profile photos and professional credentials

Failure to provide required information may prevent access to some or all SkillBoard features.

Information Collected Automatically

We use session cookies, analytics tools, and similar technologies to collect usage data including IP addresses, browser type, pages visited, timestamps, and device identifiers. Session cookies disappear when you close your browser and are used solely to maintain your logged-in session.

B. How We Use Your Information

• Services: To provide the SkillBoard platform, respond to inquiries, process transactions, and communicate about your account.
• System Administration: Diagnosing server issues, monitoring performance, and gathering demographic data to improve services.
• Personalisation: Using cookies and device identifiers to customise your experience and surface relevant features.
• Communications: Sending account-related emails, product updates, and promotional emails (with opt-out available at any time).
• Security: Detecting and preventing fraud, abuse, and unauthorised access.

C. How We Share Your Information

• Affiliates: We may share information with our subsidiaries solely for the purpose of providing services to you.
• Service Providers: Third-party vendors who perform functions on our behalf under strict confidentiality obligations.
• Business Transfers: In the event of a merger, acquisition, or asset sale, information may be transferred to the acquiring entity.
• Legal Process: Where required by law, court order, or other legal process.
• Safety: Where necessary to investigate fraud, illegal activity, or threats to safety.

We do not sell or share your personal information with third parties for their direct marketing purposes without your explicit consent.

D. User Choice & Rights

Access, Update, or Delete Your Information

Upon request, we will allow you to update or correct personal information previously submitted. To request deletion, email contact@skillboardhq.com. Note that complete deletion may not be possible due to how data backups are maintained.

Email Communications

You may opt out of promotional emails by clicking the unsubscribe link in any such email. Please allow up to 10 business days for opt-out requests to be processed. You will continue to receive transactional and account-related emails.

Your GDPR Rights (EEA Residents)

If you are located in the EEA, you have the right to:

• Access, update, or delete your personal data
• Rectify inaccurate or incomplete data
• Object to or restrict processing
• Request data portability
• Withdraw consent at any time
• Lodge a complaint with your local Data Protection Authority

E. How We Protect Your Information

SkillBoard protects your information using SSL encryption, restricted employee database access, confidentiality requirements for all staff with data access, and contractual and organisational measures with all subcontractors. SkillBoard is SOC 2 compliant, CASA certified, and GDPR compliant.

While we use commercially reasonable efforts to protect your information, no method of transmission over the Internet is 100% secure. You acknowledge this inherent risk by using our services.

F. Data Retention & International Transfers

We retain personal information only as long as necessary to fulfil the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Data may be processed and maintained on servers outside your jurisdiction, including in India. By submitting information, you consent to this transfer. We ensure adequate security measures are in place for all international transfers.

G. Children's Privacy

SkillBoard services are not directed at children under 13. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately for removal.

H. Cookies & Tracking

We use session cookies (for login persistence), preference cookies (for UI settings), and analytics tools (for performance monitoring). You may disable cookies in your browser settings, though this may limit certain features of the platform.

I. Third-Party Links

The SkillBoard platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

J. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with a revised effective date. Where appropriate, we will notify registered users by email.